Need Tech Support?
We've got you covered! This webpage can help you find the technology support you need.
- Click the red boxes for links to useful information and tools.
- When possible, we've included a Get Help! button so you can reach someone for one-on-one assistance.
Canvas
The Online Ed Center can help with Canvas questions or problems.
The Library support staff can help with questions about software tools such as Canvas, Zoom, Microsoft 365 and MyPortal. Click this button to submit a request.
(This is for online support only. Please don't come to the Library for this purpose, as we're unable to provide in-person support.)
The College Life office can provide assistance with your college email account. Click this button to submit a request:
The Library support staff can also provide assistance with college email accounts and similar issues. Click this button to submit a request. (This is for online support only. Please don't come to the Library for this purpose, as we're unable to provide in-person support.)
Students also get free access to Microsoft 365 software, including Word, Excel and OneDrive for online storage.
Mobile App
MyPortal
- See tips for logging in to MyPortal
- Reset your MyPortal password
- Find your Campuswide ID number (if you've lost or forgotten it)
- Learn more about using and navigating in MyPortal
The Admissions and Records Office can help if you're having trouble with your MyPortal account or problems with registration.
The Library support staff can help with MyPortal questions. Click this button to submit a request.
(This is for online support only. Please don't come to the Library for this purpose, as we're unable to provide in-person support.)
Online Classes
- Watch a video with tips for studying online
- Visit the Online Ed Center's Student Resource Hub
- Learn how to stay organized while taking online classes
The Online Ed Center can help with questions about Canvas or Zoom.
Printing
Software
- Students get free access to Microsoft 365 software, including Word, Excel and OneDrive for online storage. Find out how
- The College Buys online store offers student discounts on computers and software. Visit the College Buys online store
The Library support staff can help with questions about software tools such as Canvas, Zoom, Microsoft 365 and MyPortal. Click this button to submit a request. (This is for online support only. Please don't come to the Library for this purpose, as we're unable to provide in-person support.)
The College Life office can also provide assistance with your Microsoft 365 account. Click this button to submit a request:
Wi-Fi Access
- Learn how to log in to the campus Wi-Fi network
- Find Zoom Spaces on campus – areas with power outlets and a good Wi-Fi signal
- More ways to get free internet access
The Foothill-De Anza Educational Technology Services office maintains the campus Wi-Fi network.
